Frequently Asked Questions

Subscription (Online Self-Service)

• You set it up and manage it yourself in your online account.
• Best for standard, repeatable orders (e.g., 40 lbs of the same food every month).
• Easy to update anytime — change items, quantities, or delivery frequency on your own.
• Ideal if you want full control and the flexibility to make quick adjustments.

Auto Order (Manually Managed by Our Office)

• We set it up for you and manage it in our in-office system.
• Works for orders that can’t be placed online, such as:
  • Sample bags instead of full-sized bags
  • Special blends or custom combinations of multiple foods
• Requires storing a payment method with our office staff instead of online.

If you’re unsure which option fits your situation best, just reach out — we’re happy to recommend the right setup for your needs.

Setting up a subscription is quick and easy:

• Go to the product page for any food, treat, or supply you want to receive regularly.
• Choose your quantity.
• Click “Subscribe” (located under the Quantity selector).
• Select your delivery frequency from the dropdown.
  (Not sure how often to order? Use the built-in calculator next to the dropdown.)
• Click “Add to Cart.”
• Repeat for any other items you’d like to include in your subscription.
• Checkout as normal. Once your order is placed, your subscription becomes active.
• Your first subscription order will be delivered on your area’s next delivery day.
  (Want to postpone the first delivery? Just let us know!)

Setting up a subscription makes feeding your pets easier and more consistent:

• Never run out of food or treats — orders renew automatically on your schedule.
• Keep feeding amounts consistent, especially helpful in multi-person households.
• Easy to update anytime — change items, quantities, or timing whenever you need.
• Take advantage of monthly specials by adding sale items or coupon codes to your next subscription order.
• Adjust as life changes — add more food, treats, or items anytime if your household grows.

Subscriptions keep things simple, predictable, and totally flexible.

We don’t believe in pressuring our customers into a subscription by offering “subscription discounts.” Your everyday price is already our best price.

However, we do offer a bulk per-pound discount on all Holistic Choice foods:

• The more you order at once, the lower your cost per pound.
• For example, 60 lbs in one order costs less per pound than 20 lbs in one order.

Subscriptions themselves aren’t discounted — but ordering in larger quantities always saves you money.

Our built-in calculator makes it easy:

• Go to the food you want to subscribe to and choose your bag size/quantity.
• Click Subscribe.
• Next to the frequency dropdown, select Calculate Food Subscription.
• Enter:
  • How many 8 oz. cups you feed per day
  • How many pounds are in the bag you’re ordering
• The calculator will automatically recommend the best delivery schedule.

Example: If you feed 2 cups per day and order a 40-lb bag, the calculator may suggest a delivery every 3 months.

You can update your food blend or quantity anytime:

• Go to My Account → Subscriptions.
• Click View on the subscription you want to update.
• Click the X next to the food you want to remove, then Save.
• Find the new food on our website and open the product page.
• Choose your quantity and click Subscribe.
• Select Add to an Existing Subscription and choose the subscription you’re updating.
• Your delivery schedule will stay the same unless you update it in your Subscriptions page.

• Go to My Account → Subscriptions.
• You’ll see all your active subscriptions listed with a Next Payment date — this is your renewal date.
• When your subscription renews, your order will be delivered either:
  • The same day, if it renews before your area’s delivery cutoff, or
  • On your next delivery day, if it renews after cutoff.
• Example: If you live in Apex and your subscription renews Monday afternoon, your order will arrive on Tuesday.

Reactivating is simple:

• Go to My Account → Subscriptions.
• Under your inactive subscriptions, click Reactivate.
• Make sure your saved payment method is current—your order will process immediately and deliver on your area’s next delivery day.
• If you reactivate but don’t need the order right away, just email us at info@feedyourpets.com or call 919-303-1990 and we’ll adjust the delivery date for you.

You can remove items anytime:

• Go to My Account → Subscriptions.
• Find the subscription you want to update and click View.
• Click the X next to any item you want to remove.
• Select OK to confirm.
  Your subscription total will update automatically.

Yes! Here’s how:

• Find the item you want on our website and open the product page.
• Make sure it shows “Available on Subscription.”
• Click Subscribe (under the “Purchase One Time” button).
• Choose Add to an Existing Subscription when the option appears.
• Select which subscription you’d like the item added to.

Yes! It’s easy to update your subscription schedule:

• Go to My Account → Subscriptions.
• Find the subscription you want to update and click View.
• Look for Subscription Frequency and click Change Frequency.
• Select your new delivery frequency from the dropdown.
• Click Save to apply your changes.

Yes! You can set up as many separate subscriptions as you need.

Here’s how:

• For each item you want on its own schedule, go to the product page and click Subscribe.
• Choose the delivery frequency you want.
• Do not select Add to an Existing Subscription—that would combine it with another schedule.
• Add the item(s) to your cart and checkout normally.
  Your new subscription will start its own delivery cycle.

You can create separate subscriptions for dog food, cat food, treats, litter—whatever works best for your home.

Yes! You can pause your subscription anytime:

• Go to My Account → Subscriptions.
• Click View next to the subscription you want to pause.
• Select Suspend.
• Your subscription will remain on hold until you choose to reactivate it.

• Go to My Account → Subscriptions.
• You’ll see all active and inactive subscriptions listed.
• Under the Total column, you’ll find your subscription amount and its delivery frequency.

Ah, the age-old question: why do our adorable, tail-wagging companions insist on rolling in things that smell, quite frankly, like they crawled out of a dumpster's darkest nightmares?

The answer lies in your dog’s inner wolf! Rolling in smelly stuff is an ancient, instinctual behavior inherited from their wild ancestors. Back in the day, wolves used this trick to mask their scent with the eau de stinky surprise. Why? To either confuse prey (like, "I smell like rotten fish now, not a hungry wolf!") or communicate something interesting to the pack, like, "Check out this amazing smell I found!" It’s basically the canine version of sharing a meme—except smellier.

So next time your pup dives headfirst into the smelliest thing around, remember: it’s not mischief, it’s primal artistry. Just maybe keep the garden hose handy for the after-party!

Picture this: your dog, usually the picture of grace (or at least close enough), suddenly drops their butt to the ground and takes off like they’re starring in a weird version of Fast & Furious: Rug Burn Edition. This charming little move, known as “scooting,” is usually their way of dealing with a very specific problem—anal gland irritation.

Anal glands are two tiny sacs near their rear end that nature, in its infinite wisdom, decided every dog needed. When functioning properly, these glands release a smelly substance that helps dogs mark their territory. (Yes, it’s as gross as it sounds.) But when they get clogged or impacted, it’s like having an itch they just can’t scratch. Cue the scooting!

Dragging their rear across the ground is your dog’s attempt to relieve the irritation. To them, it’s a practical solution. To you, it’s a mix of horror (goodbye clean floors!) and concern (time to call the vet).

So next time you catch your dog doing their best impersonation of a furry mop, give them some empathy—and maybe a vet appointment. After all, no one likes a clogged-up rear, and your dog is just trying to make the best of a very awkward situation!

Ah, the classic "doggy dinner dash!" Your pup might be moving their food out of the bowl because they're embracing their inner food critic or staging a one-dog dinner party. Here are some possibilities for this quirky behavior:

Primal Instincts: Long ago, their wild ancestors would drag food to a "safer" spot to chow down without interruptions. Your dog might just be channeling their inner wolf while living their best domesticated life.

Bowl Blues: Maybe the bowl is too small, too noisy, or just not their vibe. Some bowls can clang or reflect light in weird ways that your dog finds annoying.

Texture Preference: Dogs can be picky about surfaces—perhaps your pup prefers the floor over a bowl because it feels more natural or comfortable to eat from.

Dogs are basically the divas of the animal kingdom when it comes to picking the perfect potty spot. They’ll circle, sniff, and ponder like they're deciding on the best seat in the house. Maybe they’re marking their turf, checking out the local smells, scouting for a soft patch of grass, or maybe they’re aligning their chi with the Earth's magnetic field. Who knows? It’s all part of their highly sophisticated, sensory-driven bathroom routine.

Your dog contorts into positions that would make a yoga instructor wince: pretzel twists, belly-up with all four legs pointed to the heavens, or draped halfway off the couch like they’re auditioning for a canine soap opera called As the Nap Turns. You can’t tell if they’re napping or performing some avant-garde art installation.

Why: Dogs don’t have the same societal pressures we do—they’re blissfully free from the need to sleep in “normal” positions. These quirky poses often mean they’re super comfortable, trying to cool off, or just so utterly exhausted that they couldn’t care less if they look like a furry pretzel.

Of course, it also doubles as pure comedy gold. These goofy sleep shapes are tailor-made for Instagram. Snap a pic, add a witty caption, and don’t forget to tag us @thepetpantry so we can laugh along with you. Bonus points if your dog somehow manages to combine “upside-down starfish” with “hanging-off-the-couch noodle.” Nap on, little weirdo, nap on.

Why does your dog smother you? Oh, friend, you’ve unlocked the ultimate doggo love language: extreme closeness. If your pup is anything like ours, you’ve probably found yourself thinking, “Am I a human or a canine couch?” Whether they’re perched on your feet, sprawled across your lap like a furry throw blanket, or turning bedtime into a cozy (and slightly claustrophobic) cuddle fest, they’re sending a clear message: You are my favorite thing in the whole world, and I must physically merge with you.

But don’t worry—this isn’t some weird dominance thing. No, no, no. They’re just showing you how much they adore you. Dogs are pack animals, and their inner wolf says, “Stick close to the pack for safety, warmth, and belly rubs.” Guess what? To them, you are the pack! Their snuggle-fest instincts are telling them, “Hey, life is better when we’re squished together.”

So next time your pooch plops onto you mid-movie or transforms into a 40-pound heating pad at 2 a.m., just remember: it’s not smothering—it’s love.

Watching your dog go to town on a stuffed toy can be one of those “look away but can’t stop peeking” moments. Rest assured, it’s perfectly normal! Dogs hump for all kinds of reasons—sometimes it feels good, sometimes it helps them blow off steam, and other times it’s their way of channeling an overload of excitement. Both male and female dogs do it, though the fellas tend to lead the pack in this department.

If your dog starts humping a fellow pet, a human leg, or the couch cushions, take a deep breath—it’s not always about dominance, and it’s not usually sexual either. In fact, humping is often just a part of canine play or even an outlet for pent-up energy. Poor socialization or too much excitement can also lead to this behavior, but don’t sweat it—it’s not a reflection on your parenting!

When dogs hump objects, like their favorite stuffed giraffe, it’s often because… well, it just feels good. If it starts happening more often than you’re comfortable with, though, it’s a good idea to check in with your vet to make sure everything’s A-OK.

And here’s the kicker: sometimes, dogs keep humping simply because it gets your attention. Laugh, react, or even just give them attention, and your pup might think they’ve hit the jackpot! So, if you’re looking to dial down the hump-a-thon, keep your cool and redirect their energy with a toy or a quick game instead.

Behavior: Your furry carnivore suddenly thinks they’re a cow, munching on grass like it’s the salad bar special.

Why: Theories abound! No one really knows why dogs munch on grass—maybe they're just into leafy snacks? Scientists think it might just taste good to them, like a salad bar for canines. The old idea that dogs eat grass to make themselves throw up? Total myth, since most pups don’t actually hurl afterward. Generally, it’s no big deal unless your furry friend goes overboard and starts treating your lawn like an all-you-can-eat buffet—then you might have a problem with a clogged puppy pipeline!

There are countless theories about why dogs decide to snack on poop, and honestly, it seems like each pup might have their own… unique reason for this gross-yet-strangely-common behavior.

Could it be that some dogs genuinely enjoy the taste of poop?
Disgusting? Yes.
Normal? Also yes. (Dogs, what even are you?)

Is it a learned behavior?
One popular theory (and a personal favorite) suggests that some dogs pick up this delightful habit by watching their moms clean up after them as puppies. Or maybe they saw their canine BFF munching away and thought, "Wow, that looks like a great idea—can’t miss out on the fun!" Peer pressure strikes again.

Or is it evolutionary?
Dogs evolved as scavengers, so eating poop might have been a survival hack back in the day. Nutrient-dense and low on the competition? Bon appétit! (Kind of.)

Honorable Mentions:
Stress, anxiety, or boredom: A stressed-out or bored dog might think, "You know what could spice up this lonely day? Poop."
Punishment trauma: If your dog got scolded for accidents in the house, they might think eating poop is the ultimate cover-up.
Medical reasons: Conditions like Cushing’s disease, thyroid issues, malabsorption, or worms could all play a role. If poop is on the menu, a vet check is always a good idea.

How to Help Your Dog Kick the Poop-Eating Habit (Because Eww):

Digestive Enzymes: Sprinkle these miracle helpers into their food to make sure they’re getting all the nutrients they need. Sometimes dogs go for “seconds” because their body missed the first serving. It’s like nutritional FOMO—but way grosser.

Pineapple Magic: Believe it or not, a little pineapple in their diet can work wonders. It changes the taste of their poop from “hmm, maybe” to “absolutely not.” Even by dog standards, this turns their “snack” into a hard pass. Pineapple: the poop-deterrent MVP.

The Speedy Cleanup Method: Think of it as a race. You vs. your dog. The goal? Remove the offending poop before your pup decides to treat it like an all-you-can-eat buffet. Bonus: Your yard stays cleaner, and your dog’s breath stays… well, less horrifying.

Let’s face it, dogs are amazing, lovable, and endlessly entertaining. But sometimes? They’re just so weird. We love you, puppers, but please—let’s keep the snacks strictly out of the poop category, okay?

Most of the time, it’s just playtime fun or a way to burn off energy. Some pups do it for attention, others just love the spin! But if it’s constant or looks uncomfortable, it could be irritation or something worth a vet check. When in doubt, trust your instincts

Behavior: Socks, shoes, and literally anything you kind of need instantly transform into your dog’s most prized possessions. Your favorite sock? Oh, that’s now a trophy. Your shoe? A chewable masterpiece. Your TV remote? Well, good luck changing the channel because it’s officially a “dog treasure” now.

Why: To them, these items are like little pieces of you that they can carry around. Your scent is basically their favorite perfume, and clutching your sock like it’s the crown jewels is their way of feeling close to you—even if it leaves your footwear permanently soggy.

Of course, they could also just be showing off. Dogs are basically furry little kleptomaniacs with a flair for drama. One person’s laundry pile is another dog’s treasure chest! So next time you find yourself searching for your left shoe or mysteriously mismatched socks, just remember: in your dog’s eyes, this is their version of showing love. Slobbery, slightly inconvenient love.

Your once-lovely backyard now resembles a lunar landscape, complete with craters big enough to make NASA jealous. Meanwhile, your dog surveys the destruction with a proud “Look what I made!” expression, like they’re auditioning for an HGTV show called Backyard Chaos: Canine Edition.

Why: Dogs dig for all kinds of reasons. Maybe they’re bored and decided your yard needed some “improvements.” Or they’re trying to cool off and thought, “Why not turn this patch of dirt into a luxury dog spa?” And let’s not forget their natural instinct to bury “treasures.” Your missing garden glove? Yeah, it’s probably stashed in their underground vault.

Essentially, your dog is a wannabe archaeologist—minus the degree, funding, and any sense of preservation. To them, every dig is a groundbreaking adventure of discovery. Sure, you might see a mess, but your dog sees the beginnings of their very own historical dig. Who knows? Maybe they’ll uncover something ancient. Or maybe just the bone they buried yesterday.

Oh, absolutely! Zoomies—technically known as Frenetic Random Activity Periods (FRAPs)—are a totally natural dog behavior. Basically, it’s your dog’s way of turning into a furry, four-legged tornado of joy. Most of the time, it’s nothing to worry about. In fact, instead of just watching in awe (or mild terror), consider joining in! Trust me, there’s no better way to bond with your pup than matching their energy with your own awkward human zoomies.

Why Do Dogs Zoom?
Great question. The reasons behind zoomies are as varied as the goofy moves your dog pulls off mid-sprint:

Releasing Energy: Sometimes, your dog has so much pent-up energy they just have to let it out. It’s like someone flipped a switch, and suddenly your living room becomes a racetrack.
Alleviating Stress: Had a rough day barking at the mail carrier? Nothing a good case of zoomies can’t fix!
Under-Stimulation: Let’s face it, dogs get bored too. Zoomies are the canine equivalent of scrolling through memes—an instant boredom buster.
Excitement Overload: Did you just grab the leash? Are there new people or animals in the mix? Or maybe you opened a bag of treats? If so, congratulations—you’ve triggered a Zoomie Event. Expect laps, spins, and possibly some furniture casualties.
Pro Tip: Next time your dog takes off at warp speed, don’t just stand there. Laugh, cheer them on, or even try your own awkward zoomie version. Who cares if your neighbors think you’ve lost it? Dogs zoom because life is exciting—and we could all use a little more zoomie energy in our lives!

The circling? That’s their ancient doggy brain whispering, "Better fluff this grass or dirt to make it perfect." Never mind that it’s already softer than your own bed—they’re convinced they need to put their pawsonal touch on it.

The digging? Oh, that’s just their inner wild dog saying, "Let me find the cool dirt under here!" even though all they’re doing is pawing at your expensive duvet. And don’t forget the scent marking—those little scrapes release the secret eau de paw that says, "Mine, mine, mine!" If that weren’t enough, the circling also doubles as their version of a predator check. You know, just in case a saber-toothed tiger is lurking under the couch in your suburban living room.

In reality, though, it’s mostly ritual. Dogs don’t need to do this anymore, but they still can’t resist the bedtime dance passed down from their wild ancestors. It’s part archaeology, part security sweep, and 100% drama queen behavior. Just let them spin, dig, and flop—they’re making sure their sleep is worthy of royalty.