The Pet Pantry Privacy Policy
At The Pet Pantry, your trust means everything to us. Just like we carefully choose every ingredient that goes into our pets’ bowls, we’re equally thoughtful about how we collect, use, and protect your personal information. This Privacy Policy explains—in plain, friendly language—what we collect, why we collect it, and how we keep it safe.
Please take a moment to read through it so you know exactly how your Personally Identifiable Information (PII) is handled whenever you visit or interact with our website.
What Information Do We Collect?
Account & Activity Data
When you visit our site, we automatically receive certain types of information—such as pages you browse, products you look at, dates and times of visits, and general location details tied to your IP address. We use this information to understand how people use our site and to offer more relevant content and advertising (“retargeting”).
This information is statistical in nature and does not include your personal details.
Cookies
Cookies are small files placed on your computer through your web browser (when allowed). These help our site recognize you, remember your preferences, and improve your overall experience.
As you browse thepetpantry.com, advertising cookies may be used to help us understand what you enjoy so we can serve you better. We also use cookies to track overall site traffic and interaction so we can continue improving our website, tools, and features.
How We Use Your Information
We use the information you provide—or that’s collected through normal site use—in several helpful ways:
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To personalize your experience and show you the products and content most relevant to you
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To continually improve our website and services
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To respond quickly and effectively to your customer service needs
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To send order updates, helpful information, and relevant communications
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To follow up after inquiries (via phone, email, or live chat)
Everything we do with your information is intended to give you a smoother, friendlier, more helpful experience.
How We Protect Your Information
Your privacy matters to us, and we take it seriously.
Our website is regularly scanned for security vulnerabilities, and we use industry-standard methods to keep your personal information protected when it’s entered, submitted, or accessed.
The partners we work with do not collect personal details such as your name, address, phone number, or email.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties.
We also do not feature or promote third-party products or services on our website.
Cookies & Analytics Tools
We work with trusted third-party partners—such as Google Analytics—to better understand how visitors use our site. These partners may use first-party and third-party cookies to help us analyze activity, ad impressions, and general website performance.
For more on Google Analytics 4 data practices, you can read their policy here:
https://support.google.com/analytics/answer/11593727?hl=en&ref_topic=1008008
Your Rights Under GDPR (For EEA Residents)
If you live in the European Economic Area, you are entitled to certain data-protection rights. You may request:
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Access to the personal information we hold about you
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Updates or corrections to your information
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Deletion of your information
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Restrictions on how your information is used
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Objection to certain processing activities
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A copy of your data in a portable format
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Withdrawal of consent at any time
If you’d like to exercise any of these rights, simply contact us.
California Online Privacy Protection Act (CalOPPA)
CalOPPA requires websites collecting PII from California consumers to clearly disclose what information is collected and how it is shared. We follow these requirements and maintain transparency for all visitors, not just those in California.
More about CalOPPA: http://consumercal.org/california-online-privacy-protection-act-caloppa/
Children’s Online Privacy Protection Act (COPPA)
We do not knowingly collect personal information from children under 13, and we do not specifically market to anyone under the age of 18. Parents and guardians retain control over the personal information of minor children, per COPPA guidelines.
Your Consent
By using our website, you consent to this Privacy Policy and agree to its terms.
If you ever wish to disable cookies, you can do so through your browser settings.