Frequently Asked Questions
Does Holistic Choice have a better recall record than national brands?
Yes! Holistic Choice has a spotless recall record—something we’re very proud of. Every batch is carefully tested before it reaches your door to guarantee safety and nutrition. Unlike big brands like Purina or Iams, which have faced multiple recalls, Holistic Choice gives you peace of mind and consistent, reliable quality in every bowl.
How do I order free pet food samples from The Pet Pantry?
You can request free samples by filling out the form on our Free Samples page. Just provide your pet’s details, and we’ll deliver a customized sample pack right to your door.
How do I know which recipe is best for my pet?
Each of our recipes is formulated by small-animal nutritionists and veterinarians to support different life stages, breed sizes, and health needs. If you’re unsure which recipe is right, just reach out to us. Our team loves helping pet parents find the paw-fect match for their furry family members
How do I place an order with The Pet Pantry?
You can shop directly on our website, add products to your cart, and check out online. If you prefer, you can order over the phone or by email. Orders placed by 9:00 a.m. Monday–Saturday in the NC Triangle qualify for same-day free delivery
How do I properly store my food for optimal freshness?
"To keep your pet’s food fresh and nutritious, follow these simple tips:
1. Keep it sealed – Store food in its original bag or airtight container.
2. Store in a cool, dry place – Avoid heat, humidity, or direct sunlight, which can cause nutrients to break down faster.
3. Do not pour new food on top of old food in the container and be sure to wash scoops and food bowls regularly."
How do I refer people to The Pet Pantry?
"It’s as easy as 1-2-3:
1. Share the love – Tell your friends, family, and neighbors about The Pet Pantry.
2. Give them your referral link, a postcard from your delivery, or just remind them to mention your name.
3. Enjoy the rewards – They’ll get $20 off their first order, and you’ll earn referral credits toward your next order.
Everyone wins—happy pets, happy people, happy tails!"
How does the free delivery work?
It’s simple! Place your order online, email or by phone, and we’ll deliver it straight to your door—fast and free, if you are located in the delivery zone. No hidden fees, no tipping, no subscription required. For more information, please visit our delivery zones page to discover in which zone you are.
How does The Pet Pantry give back to local rescues and the community?
Giving back is part of who we are. We established our H.E.A.L. program shortly after we began serving our customers in 2005. We've proudly supported dozens of local rescue groups through donations, fundraising, and food contributions. In addition, as special needs arise, such as Hurricane Helene, we do all we can with direct contributions to those that need it most.
How does The Pet Pantry’s delivery service compare to ordering from Chewy, Amazon, or Farmer’s Dog?
Unlike the big-box retailers, The Pet Pantry offers free, same-day local delivery across the Triangle (Raleigh, Durham, Chapel Hill) on orders placed by 9 a.m and serves approximately 12,000 square miles of North Carolina with our own trucks. Plus, our flexible subscription options, exceptional customer service, competitive pricing all come with no hidden fees—giving you the convenience of Chewy or Farmer’s Dog, from a local business.
If I choose to be in your H.E.A.L. program, does it cost me anything?
Nope! Joining our H.E.A.L. (Helping Every Animal Live) program doesn’t cost you a thing. In fact, it’s our way of giving back—we donate a portion of every purchase to local rescues and shelters on your behalf. All you have to do is shop as usual, and together we help more pets in need find health, happiness, and forever homes.
If I don’t live in your Free Delivery Zone can I have my orders delivered to me at work or to a family/friends home?
Absolutely! If you’re outside our Free Delivery Zone, you can still enjoy the convenience of The Pet Pantry by having your order delivered to a workplace, family member, or friend’s home within our delivery area. Many pet parents use this option to make sure their pets never miss a meal. We’ll work with you to find the delivery spot that’s most convenient!